dmarina.pk Loyalty Program

What is dmarina.pk Loyalty Program?
The dmarina.pk Loyalty Program is our way of showing appreciation to our loyal customers. By joining our loyalty program, you can earn points on every purchase made on dmarina.pk and redeem those points for discounts on future orders.

How can I register for dmarina.pk Loyalty?
Registering for dmarina.pk Loyalty is easy! Simply create a customer account on dmarina.pk. Once you place an order over Rs. 5000 and it is successfully completed, you will be automatically registered for dmarina.pk Loyalty. An SMS notification will be sent to your registered mobile number confirming your enrollment in the loyalty program.

I am already a dmarina.pk Loyalty member, how can I use my loyalty points online at dmarina.pk?
If you're already a dmarina.pk Loyalty member, you're all set to start enjoying the benefits! Simply log in to your account with your loyalty registered mobile number, and you can start using your loyalty points during checkout to avail discounts on your orders. If you don't have an account at dmarina.pk yet, no worries! Just create one with your loyalty registered mobile number to access your loyalty points.

How many points do I get and how much discount do I get per loyalty point?
For every Rs. 100 spent on dmarina.pk, you earn 1 loyalty point. These points can then be redeemed for discounts on future purchases. For example, if you place an order for Rs. 3000, you will earn 30 loyalty points. Each loyalty point is equivalent to Re. 1 when redeeming your loyalty points. Please note that the amount paid for shipping charges is not eligible for loyalty points.

How can I check my current available loyalty points?
Keeping track of your loyalty points is easy! Simply log in to your dmarina.pk account, then go to My Account -> Loyalty Points by clicking the 'My Account' icon on the top header. There, you can view your current available loyalty points and their corresponding value.

Can I use loyalty points for online orders at dmarina.pk?
Absolutely! The dmarina.pk Loyalty Program is applicable for both online orders on dmarina.pk and purchases made at D.Marina Supermarket outlets. Loyalty points earned through online or offline transactions can be redeemed seamlessly both online and at D.Marina Supermarket outlets.

How can I redeem loyalty points online at dmarina.pk?
Redeeming your loyalty points during checkout is simple! When you proceed to the payment method screen during checkout, you will be provided with an option to redeem your loyalty points. Simply select the number of points you wish to redeem, and the discount will be applied to your order total.

I did not get loyalty points for my order at dmarina.pk.
If you believe you should have received loyalty points for your order but didn't, please ensure that the order was placed while you were signed in to your dmarina.pk account. Orders placed as 'Guest Checkout' are not eligible for dmarina.pk Loyalty points. Loyalty points for eligible orders are automatically added once the order is marked as 'Complete' in the system. Please note that online orders placed before 1st November 2021 are not eligible for loyalty points.

I placed my order at dmarina.pk, but for delivery, I provided a different mobile number. Will I get loyalty points for this order?
Yes, you will still receive loyalty points for your order as long as it was placed while you were logged in to your dmarina.pk account. You are free to provide a different mobile number for delivery; it does not affect your eligibility for earning loyalty points.

I am unable to verify my account. Even after multiple tries, I did not get OTP SMS.
If you're having trouble verifying your account with OTP SMS, please call our helpline at 0303-828444 from the same mobile number used for registration. Our dedicated Customer Service Representative will assist you in verifying your account and resolving any issues you may be experiencing.

Will my loyalty points expire if I do not use them for a certain time period?
Currently, there is no expiry period for loyalty points earned through the dmarina.pk Loyalty Program. Your loyalty points will remain active until you choose to redeem them for discounts on your orders.