dmarina.pk FAQs

What is dmarina.pk?
dmarina.pk is the e-commerce platform of dmarina.pk Supermarket, offering a convenient online shopping experience for a wide range of products.

Do you have any loyalty program?
Yes, we are excited to offer the dmarina.pk Loyalty program. Join today and start earning rewards with every purchase.
How to Join:
Simply sign up on our website and start earning points with every purchase.
Benefits:
- Earn points on every purchase
- Exclusive discounts and offers
- Early access to sales and promotions
- Special birthday rewards

How can I pay for my order?
We provide multiple payment options for your convenience:
Payment Methods:
- Cash on Delivery
- Online Visa/MasterCard
- Credit/Debit Card On Delivery
Security:
All transactions are secure and encrypted to ensure your personal and payment information is protected.

I am unable to verify my account.
If you're experiencing difficulties with OTP SMS verification, please contact our dedicated helpline at (Your Helpline Number) for assistance.
Steps to Resolve:
- Ensure you have entered the correct mobile number
- Check for any SMS blocks or restrictions from your service provider
- Contact our Customer Service team if the issue persists
Our Customer Service team is here to help you verify your account promptly.

Can you ship orders all over Pakistan?
Yes, we proudly ship to over 800 cities nationwide, ensuring that you can enjoy our products no matter where you are in Pakistan.
Shipping Partners:
We partner with leading courier services to ensure timely and secure delivery.
Delivery Times:
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days (available in select cities)

What are the delivery charges?
For detailed information on delivery charges, please visit our [Delivery & Shipping page].
Standard Delivery Charges:
- Within City: 300
- Intercity: 250
Free Delivery:
We offer free delivery on orders above a certain amount. Please check our Delivery & Shipping page for more details.

How can I track or check the status of my order?
Stay updated on your order's status by accessing the 'My Orders' section in your dmarina.pk account dashboard.
Order Tracking:
- Login to your account
- Navigate to 'My Orders'
- Click on the order you wish to track
Alternatively, you can track your order through our user-friendly Order Tracking page.

How can I return a product?
For hassle-free returns, refer to our [Returns & Refunds page](#) for comprehensive instructions on initiating a return.
Steps to Return:
- Login to your account
- Navigate to 'My Orders'
- Select the order you wish to return and follow the instructions
Return Policy:
Please ensure the product is in its original condition and packaging.

Do I have to pay for shipping charges when returning a product?
No, we cover the shipping charges for returns, ensuring a seamless and cost-effective return process for our valued customers.
Return Shipping:
We provide pre-paid return labels for your convenience.

Can I return a product after 7 days?
To streamline the return process, please initiate your return request within 7 days of delivery. Regrettably, we are unable to accept return requests beyond this timeframe.
Return Window:
- Initiate returns within 7 days
- No returns accepted beyond this period
Exceptions:
Certain products may have different return policies. Please refer to the product details for more information.

Do you verify orders?
Yes, as part of our commitment to security, our Customer Service team verifies each order by contacting you on the provided cell phone number before processing it.
Verification Process:
- You will receive a call from our Customer Service team
- Confirm your order and address details
- Once verified, your order will be processed
Benefits:
This process ensures the accuracy and security of your order.

What is the warranty policy?
Warranty policies may vary depending on the product and vendor. At dmarina.pk, we do not directly handle warranty claims. Any warranty claims are processed directly through the vendor's respective service centers.
Product Warranty:
If a product comes with a warranty, it will be clearly stated in the product specifications or description.
How to Claim Warranty:
- Refer to the product manual or documentation
- Contact the vendor's service center as mentioned in the warranty details.