Our Promise to You

Easy Returns & Hassle-Free Refunds

At D.Marina, your satisfaction is our top priority. We understand that sometimes things don’t go as planned — whether an item arrives damaged, defective, or isn’t exactly what you expected.

You have up to 48 hours from the time of delivery to initiate a return. For example, if your order was delivered on December 1st, you have until December 3rd to start the process.

Even if you simply change your mind, we encourage you to reach out — we want you to be happy with every purchase.

How to Return an Item

To make a return:

• Ensure the item is unused, unworn, and in original condition
• Keep all original packaging, tags, and accessories intact

Once we receive your return, we’ll inspect it to ensure it meets our quality standards. If there’s an issue, we’ll contact you to discuss the next steps.

Order Cancellations:

• Before shipping: Call us at +92 328 828 4444
• After delivery: You can cancel by refusing the parcel

To start a return for eligible items, simply contact our friendly support team at +92 328 828 4444. We’ll guide you through the process step by step.

Refunds Made Simple

After we receive and inspect your returned item, your refund will be processed promptly. Depending on your payment method:

• Store Credit: 1–2 business days
• Bank Deposit: 7–12 business days
• Credit Card Reversal: 1–3 business days

Items Not Eligible for Return

Certain items cannot be returned due to hygiene or safety reasons:

• Men & Women’s Innerwear and Swimwear
• Skincare & Haircare Products
• Perfumes & Fragrances (including Deodorants)
• Grocery Items
• Laundry & Cleaning Supplies
• Pet Supplies
• All Sale Items

Denied Return Requests

If your return cannot be approved, we’ll explain the reason clearly. Rest assured, any products returned will be sent back to you without additional shipping charges.